Disclaimer and Privacy Policy for CMC Urban
Last Updated: June 17, 2025


Disclaimer

CMC Urban provides urban planning, development consulting, and related professional services through this website. The information provided on this site is for general informational purposes only and does not constitute professional advice. While we strive to ensure the accuracy and timeliness of the content, CMC Urban makes no warranties or representations, express or implied, regarding the completeness, accuracy, or suitability of the information for any particular purpose.

  • No Professional Advice: The content on this website is not a substitute for professional urban planning, legal, financial, or other advice. Always consult with qualified professionals for specific advice tailored to your circumstances.

  • Limitation of Liability: CMC Urban, its directors, employees, or affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use this website or its content, to the fullest extent permitted by law.

  • External Links: This website may contain links to third-party websites. CMC Urban is not responsible for the content, accuracy, or privacy practices of these sites. Accessing third-party sites is at your own risk.

  • Service Availability: CMC Urban does not guarantee uninterrupted access to this website and reserves the right to modify or discontinue services without notice.

For specific inquiries about our services, please contact us at charlene@cmcurban.com.au

Privacy Policy

CMC Urban is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with applicable laws, including the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR) for EU/UK residents, and other relevant regulations.

1. Information We Collect

We collect personal information to provide our urban planning and consulting services, improve our website, and comply with legal obligations. The types of data we collect include:

  • Information You Provide Directly:

    • Contact details (e.g., name, email address, phone number, postal address) when you submit inquiries, contact forms, or request services.

    • Information provided in project submissions, consultation requests, or feedback forms.

    • Payment information (e.g., credit card details) processed securely through our third-party payment processor for service payments.

  • Automatically Collected Information:

    • Device and browser information (e.g., IP address, browser type, operating system).

    • Website usage data (e.g., pages visited, time spent on site) collected via cookies and similar technologies to power Squarespace analytics.

    • Location data (general, not precise) to understand our audience demographics.

  • Information from Third Parties:

    • Data from third-party services (e.g., Google Analytics, Mailchimp) if you connect through these platforms or if we integrate them for marketing or analytics purposes.

    • Information from public sources or partners when relevant to our services (e.g., property data for planning projects).

2. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To respond to inquiries, process service requests, and provide urban planning and consulting services.

  • Website Functionality: To ensure our website operates securely and efficiently, powered by Squarespace’s hosting services.

  • Analytics and Improvement: To analyze site traffic and user behavior through Squarespace analytics and third-party tools like Google Analytics to improve our services and website experience.

  • Marketing and Communications: To send you updates, newsletters, or promotional materials (only with your consent, where required). You can unsubscribe at any time via the link in our emails.

  • Legal Compliance: To comply with applicable laws, regulations, or legal processes, such as responding to lawful requests from authorities.

3. Cookies and Similar Technologies

This website uses cookies and similar technologies (e.g., pixels, local storage) to enhance your browsing experience and analyze site performance. These include:

  • Necessary Cookies: Essential for website functionality and security, always active, provided by Squarespace.

  • Analytics Cookies: Used to collect data on site usage (e.g., page views, visitor numbers) via Squarespace analytics and Google Analytics. These are non-essential and only activated with your consent through our cookie banner.

  • Marketing Cookies: Used for tailored marketing, only activated with your consent.

You can manage cookie preferences via our cookie banner. For more details, visit Squarespace’s Cookie Policy. To view cookies on your device, refer to your browser settings.

4. How We Share Your Information

We share your personal information only as necessary and with the following parties:

  • Squarespace: As our website hosting provider, Squarespace processes data to deliver website services and analytics. See Squarespace’s Privacy Policy for details.

  • Third-Party Service Providers: We use trusted third parties (e.g., Google Analytics, payment processors like Stripe, email services like Mailchimp) for analytics, payments, or marketing. These providers are bound by their own privacy policies and our agreements to protect your data.

  • Legal Obligations: We may share data to comply with legal requirements, such as responding to court orders or regulatory requests.

  • Business Partners: For project-related purposes (e.g., collaborating with local councils or developers), we may share relevant data with your consent or as part of service delivery.

We do not sell or share your personal information for purposes unrelated to our services without your explicit consent.

5. International Data Transfers

As an Australian-based business, we primarily process data within Australia. However, some third-party services (e.g., Squarespace, Google Analytics) may transfer data to servers in the United States or other regions. We ensure these transfers comply with applicable laws, such as GDPR’s standard contractual clauses or the Australian Privacy Act, to protect your data.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the data we hold about you.

  • Correction: Request updates to inaccurate or incomplete data.

  • Deletion: Request deletion of your data, subject to legal obligations.

  • Objection: Object to certain data processing (e.g., marketing).

  • Data Portability: Request your data in a machine-readable format.

  • Withdraw Consent: Withdraw consent for non-essential data processing (e.g., cookies, marketing emails).

To exercise these rights, contact us at [insert contact email]. We will respond within the legally required timeframe (e.g., 30 days under GDPR). EU/UK residents can also contact their local data protection authority.

7. Data Security

We implement reasonable technical and organizational measures to protect your data, including encryption for payment processing and secure hosting via Squarespace. However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example:

  • Contact data is kept until you request deletion or it’s no longer needed for service delivery.

  • Analytics data is anonymized and retained for up to 24 months.

  • Payment data is retained as required by tax laws (typically 7 years in Australia).

9. Third-Party Services

Our website may integrate third-party services (e.g., Google Analytics, social media plugins). These services are governed by their own privacy policies, and we are not responsible for their practices. Review their policies before engaging with them.

10. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected such data, please contact us to request its deletion.

11. Changes to This Policy

We may update this Disclaimer and Privacy Policy periodically to reflect changes in our practices or legal requirements. The ‘Last Updated’ date at the top indicates the latest revision. Significant changes will be communicated via an announcement on our website or by email.

12. Contact Us

For questions, concerns, or to exercise your data rights, please contact: charlene@cmcurban.com.au

CMC Urban
Alternatively, use our website’s contact form. click here

This policy is designed to be transparent, legally compliant, and aligned with Squarespace’s requirements. By using our website, you agree to the terms outlined in this Disclaimer and Privacy Policy.